Ketche - New 13 inch MacBook Air M2/M3 2023 - 2024 Sleeve

The electronic device shown is for representation purposes only and is not included in the sale.Ketche Brand produces products and accessories specifically for compatible devices. MacBook, MacBook Pro, MacBook Air, and all other MacBooks are registered trademarks of Apple Inc. All copyrights and trademarks belong to their respective owners. All rights to the designs, trademarks, and products under the Ketche brand are registered and reserved under the Ketche trademark.

Global Shipping Delivery Information

Order Preparation Time: 3 business days. 

Shipped from Turkey via PTT Turkish Postal Service. 

Delivery may take up to 7–15 days. Once the product is shipped, a tracking number will be provided so you can monitor your order in real time.

For orders placed via www.ketche.co to be delivered within Turkey;

Our contracted cargo company: MNG Cargo

Shipping date: Delivery to cargo the next business day (Orders placed on Saturday-Sunday are shipped on Monday. There may be exceptions on public holidays)

The average delivery time of the cargo to the recipient by the cargo company is 2 business days, but this period varies entirely depending on the cargo company. In large cities and central regions, it is usually delivered the next day.

Delivery conditions, shipping time and intermediary cargo company will vary for purchases you make via n11, Gittigidiyor and Trendyol.

Purchased products can be returned or exchanged seamlessly within all legal conditions. To ensure we provide you with better and faster service regarding product returns, please find the necessary conditions below. If any of these conditions are not met, the return of the product will not be accepted.

1. The customer submits their request to the seller using the 'Return / Exchange Request Form'.
2. The seller verifies the information provided on the completed form.
3. The seller is responsible for informing the customer in writing about the details of the process and any important considerations. This information can be tailored to the details declared by the customer on the relevant form.
4. The customer is responsible for delivering the product they wish to return or exchange to the seller according to the instructions provided by the seller.
5. The customer must deliver the product in accordance with the conditions explicitly stated in the 'Return / Exchange Conditions' section. Any material damages arising from the customer's failure to adhere to these conditions will be charged to the customer or offset against the refund amount.
6. The seller examines the received product and, if it meets the relevant conditions, approves the return / exchange process.
7. If the seller determines that the product does not meet the necessary conditions, the customer will be informed, and the product will be returned to the customer in the same condition in which it was received.
8. For exchange transactions, the seller will send the replaced product back to the customer.
9. For return transactions, the seller will request a refund through the virtual POS provider (Iyzico) on the www.ketche.co website within 14 days. The request will be made through the provider’s own panel (Iyzico) for the amount of the relevant product. The time it takes for the amount to be transferred from Iyzico to the customer's bank depends entirely on the agreement between Iyzico and the relevant bank.

• If the product(s) you wish to return are defective, our company will cover the shipping cost. In this case, you must use the agreed-upon carriers. When you submit your return or exchange request via email, you will receive a shipping code related to our shipping agreement, and you should use this code to send the product to the carrier. In other cases, the shipping cost is the responsibility of the customer.

Purchased products can be returned or exchanged seamlessly within all legal conditions. To ensure we provide you with better and faster service regarding product returns, please find the necessary conditions below. If any of these conditions are not met, the return of the product will not be accepted.

1. The customer submits their request to the seller using the 'Return / Exchange Request Form'.
2. The seller verifies the information provided on the completed form.
3. The seller is responsible for informing the customer in writing about the details of the process and any important considerations. This information can be tailored to the details declared by the customer on the relevant form.
4. The customer is responsible for delivering the product they wish to return or exchange to the seller according to the instructions provided by the seller.
5. The customer must deliver the product in accordance with the conditions explicitly stated in the 'Return / Exchange Conditions' section. Any material damages arising from the customer's failure to adhere to these conditions will be charged to the customer or offset against the refund amount.
6. The seller examines the received product and, if it meets the relevant conditions, approves the return / exchange process.
7. If the seller determines that the product does not meet the necessary conditions, the customer will be informed, and the product will be returned to the customer in the same condition in which it was received.
8. For exchange transactions, the seller will send the replaced product back to the customer.
9. For return transactions, the seller will request a refund through the virtual POS provider (Iyzico) on the www.ketche.co website within 14 days. The request will be made through the provider’s own panel (Iyzico) for the amount of the relevant product. The time it takes for the amount to be transferred from Iyzico to the customer's bank depends entirely on the agreement between Iyzico and the relevant bank.

• If the product(s) you wish to return are defective, our company will cover the shipping cost. In this case, you must use the agreed-upon carriers. When you submit your return or exchange request via email, you will receive a shipping code related to our shipping agreement, and you should use this code to send the product to the carrier. In other cases, the shipping cost is the responsibility of the customer.

1. Can I use the Ketche MacBook Sleeve with my MacBook if I am using a silicone cover on it?
The Ketche MacBook Sleeve is manufactured with precise dimensions specifically for the MacBook model. Therefore, it cannot be used if your MacBook has a silicone cover on it.2. I am using a different brand laptop with the same dimensions as a MacBook. Can I use the Ketche MacBook Sleeve with my laptop?
Even if the inch measurements, height, width, and depth are the same, the design and materials of different laptops can make the sleeve incompatible. Therefore, Ketche Sleeves are only compatible with the specified model. If you have a Huawei MateBook series laptop, you may want to consider the Ketche MateBook Sleeve. For other laptops, you can use Ketche Exclusive Handbag products for secure and stylish carrying.3. The A code on the back of my MacBook is not listed on your site. How can I determine if the sleeve is compatible with my device?
The same model MacBooks can have multiple A codes. These codes usually vary based on technical and performance specifications rather than physical characteristics. The compatibility of Ketche Sleeves depends on the device's case. Even if the A code is different, if your device's production year and model match the model listed on our site, you can purchase the sleeve. For instance, the latest MacBook Pro 13-inch Touchbar models have multiple codes such as A1706, A1989, A2159, A1708. You can select the MacBook Pro 13-inch Touchbar option to find the correct product.4. Are your sleeves compatible with the 2021 MacBook Pro/Air with M1 chip?
Yes, Ketche MacBook Sleeves are compatible with M1 chip MacBook Air and Pro models.5. Will my MacBook get scratched when placing it in or removing it from the Ketche Sleeve?
The Ketche Sleeve is made entirely from soft materials to avoid damaging your computer. Since there are no zippers, metal, or other hard materials, your MacBook will not be scratched.6. Can the Ketche Sleeve’s cover open and cause my MacBook to fall out?
The Ketche Sleeve is designed with precise measurements to fit your MacBook perfectly, leaving no space for movement. The felt material used in Ketche Sleeves has a high friction coefficient, so the cover will stay securely closed under normal conditions. It is crucial to purchase the correct sleeve for your device.7. Is the Ketche Sleeve waterproof?
The 3mm felt and stain-resistant canvas fabric provide double-layered protection, but both materials are water-permeable and do not offer waterproof properties.8. If I don’t like the product after purchasing, can I return or exchange it?
All sales agreements and commercial information are available on our website. An e-archive invoice for the purchased products will be sent to your email address. Therefore, all sold products can be returned or exchanged under consumer rights. You can easily return or exchange the product if legal conditions are met. Please contact us for assistance.9. Can I purchase Ketche products only online? Do you have a physical store?
Ketche products are currently sold only online and delivered via cargo. We do not have a physical store.10. What is the origin of the Ketche brand?
Ketche is a Turkish brand that designs and manufactures its products in Turkey.