Double Pack - Ketche Handbags Black & Plum

All copyrights and trademarks are owned by their respective holders. All designs, brands, and products under the Ketche trademark are registered and protected under Ketche's intellectual property rights.

Global Shipping Delivery Information

Order Preparation Time: 3 business days. 

Shipped from Turkey via PTT Turkish Postal Service. 

Delivery may take up to 7–15 days. Once the product is shipped, a tracking number will be provided so you can monitor your order in real time.

For orders placed via www.ketche.co to be delivered within Turkey;

Our contracted cargo company: MNG Cargo

Shipping date: Delivery to cargo the next business day (Orders placed on Saturday-Sunday are shipped on Monday. There may be exceptions on public holidays)

The average delivery time of the cargo to the recipient by the cargo company is 2 business days, but this period varies entirely depending on the cargo company. In large cities and central regions, it is usually delivered the next day.

Delivery conditions, shipping time and intermediary cargo company will vary for purchases you make via n11, Gittigidiyor and Trendyol.

Purchased products can be returned or exchanged seamlessly within all legal conditions. To ensure we provide you with better and faster service regarding product returns, please find the necessary conditions below. If any of these conditions are not met, the return of the product will not be accepted.

1. The customer submits their request to the seller using the 'Return / Exchange Request Form'.
2. The seller verifies the information provided on the completed form.
3. The seller is responsible for informing the customer in writing about the details of the process and any important considerations. This information can be tailored to the details declared by the customer on the relevant form.
4. The customer is responsible for delivering the product they wish to return or exchange to the seller according to the instructions provided by the seller.
5. The customer must deliver the product in accordance with the conditions explicitly stated in the 'Return / Exchange Conditions' section. Any material damages arising from the customer's failure to adhere to these conditions will be charged to the customer or offset against the refund amount.
6. The seller examines the received product and, if it meets the relevant conditions, approves the return / exchange process.
7. If the seller determines that the product does not meet the necessary conditions, the customer will be informed, and the product will be returned to the customer in the same condition in which it was received.
8. For exchange transactions, the seller will send the replaced product back to the customer.
9. For return transactions, the seller will request a refund through the virtual POS provider (Iyzico) on the www.ketche.co website within 14 days. The request will be made through the provider’s own panel (Iyzico) for the amount of the relevant product. The time it takes for the amount to be transferred from Iyzico to the customer's bank depends entirely on the agreement between Iyzico and the relevant bank.

• If the product(s) you wish to return are defective, our company will cover the shipping cost. In this case, you must use the agreed-upon carriers. When you submit your return or exchange request via email, you will receive a shipping code related to our shipping agreement, and you should use this code to send the product to the carrier. In other cases, the shipping cost is the responsibility of the customer.

Purchased products can be returned or exchanged seamlessly within all legal conditions. To ensure we provide you with better and faster service regarding product returns, please find the necessary conditions below. If any of these conditions are not met, the return of the product will not be accepted.

1. The customer submits their request to the seller using the 'Return / Exchange Request Form'.
2. The seller verifies the information provided on the completed form.
3. The seller is responsible for informing the customer in writing about the details of the process and any important considerations. This information can be tailored to the details declared by the customer on the relevant form.
4. The customer is responsible for delivering the product they wish to return or exchange to the seller according to the instructions provided by the seller.
5. The customer must deliver the product in accordance with the conditions explicitly stated in the 'Return / Exchange Conditions' section. Any material damages arising from the customer's failure to adhere to these conditions will be charged to the customer or offset against the refund amount.
6. The seller examines the received product and, if it meets the relevant conditions, approves the return / exchange process.
7. If the seller determines that the product does not meet the necessary conditions, the customer will be informed, and the product will be returned to the customer in the same condition in which it was received.
8. For exchange transactions, the seller will send the replaced product back to the customer.
9. For return transactions, the seller will request a refund through the virtual POS provider (Iyzico) on the www.ketche.co website within 14 days. The request will be made through the provider’s own panel (Iyzico) for the amount of the relevant product. The time it takes for the amount to be transferred from Iyzico to the customer's bank depends entirely on the agreement between Iyzico and the relevant bank.

• If the product(s) you wish to return are defective, our company will cover the shipping cost. In this case, you must use the agreed-upon carriers. When you submit your return or exchange request via email, you will receive a shipping code related to our shipping agreement, and you should use this code to send the product to the carrier. In other cases, the shipping cost is the responsibility of the customer.